Content Moderation Policy

Overview

At Omaza, we employ a comprehensive, multi-layered approach to content moderation to ensure our platform remains safe, respectful, and welcoming for all users. This policy outlines our moderation processes, tools, and commitment to responsible content management.

Moderation Technology

DeepClear AI Moderation System

Our primary moderation tool, DeepClear, provides real-time content analysis:

Technical Capabilities:

• Processing Speed: Analysis completed in under 2 seconds
• Accuracy Rate: 99.9% detection rate for policy violations
• Scale: Processes 10M+ content items daily
• Continuous Learning: ML models updated weekly with new patterns

Three-Tier Moderation System

Tier 1: Automated Moderation (AI)

• Real-time scanning of all content
• Automatic blocking of clear violations
• Flagging suspicious content for human review
• Pattern recognition for emerging threats

Tier 2: Human Review Team

• 24/7 trained moderation staff
• Review of AI-flagged content
• Context-based decision making
• Handling user appeals
• Complex case evaluation

Tier 3: User Reports

• Community-driven safety
• Easy reporting tools in-app
• Priority review of reported content
• Reporter identity protection

Content Categories and Actions

Prohibited Content - Immediate Removal:

• Illegal Content: Child exploitation, terrorism, illegal drugs
• Graphic Violence: Gore, extreme violence, animal abuse
• Adult Content: Pornography, nudity, sexual services
• Dangerous Activities: Self-harm, suicide promotion
• Hate Speech: Attacks based on protected characteristics

Restricted Content - May Be Removed:

• Harassment: Targeted bullying or intimidation
• Spam: Repetitive or misleading content
• Misinformation: Deliberately false harmful information
• Copyright Violations: Unauthorized use of protected content

Actions Taken:

Moderation Workflow

Special Protections

Enhanced Monitoring for:

• Live Streams: Real-time AI + human moderators for high-risk streams
• New Users: Extra scrutiny during first 7 days
• High-Traffic Rooms: Dedicated moderators for popular spaces
• Reported Users: Increased monitoring after violations

Proactive Measures:

• Pattern detection for coordinated abuse
• Keyword blocking for emerging threats
• Account linking detection for ban evasion
• Geographic analysis for regional issues

Transparency Reporting

We publish quarterly transparency reports including:

• Total content items processed
• Violations detected and removed by category
• User reports received and actioned
• Average response times
• Appeal outcomes
• Government requests for information

Our latest report shows: 98% of violations auto-detected, 10M+ items moderated daily, <1 hour average report response time.

Continuous Improvement

We constantly improve our moderation systems through:

• ML Model Updates: Weekly training with new violation patterns
• Moderator Training: Monthly training on emerging threats and cultural sensitivity
• User Feedback: Incorporating community input into policies
• External Audits: Third-party reviews of moderation effectiveness
• Technology Upgrades: Regular updates to detection capabilities

Contact Moderation Team